Benefits of Technology in Service Delivery
Technology-based services have become an integral part of our daily lives. In the past people used to move from one place to another or shop to shop in search of goods and services. Thanks to technology which has made it possible with a click of a button. Today it is possible to do everything online from advertising and marketing, ordering, Sales and even payment can be done online. There used to be times when mobile phones and computers were considered to be for the rich in the society because they were expensive for the common man but today because of technology many people can afford the gadgets due to the availability of cheap varieties in the market. Communication is made easy. In the hospital, it is possible to send the patient's lab results from the lab directly to the Doctor using the computer. Bus bookings, Air tickets were available only at the respective booking offices or agents. Due to the emerging impact of technology these services can be done online. We no lon...